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Return Policy

Shipping and Return

Shipping

  • All orders take 1 to 3 business days to process and then send to our shipping company.
  • All orders will receive a tracking information email after dispatched from shipping company. If you have not received this email within the time frame please contact the office to ensure receipt of your order/payment.
  • We ship via EMS and the shipping time usually takes 7 to 20 days to your door.
  • We ship according to the address you input during placing the order. The lost due to the wrong address will be on customer side.

Cancellation

  •  Email  service_ohneed@hotmail.com to cancel your order after you placed it within 12 hours can be refund fully.
  • 20% of the total order cost will be charged as handling fee if you cancel your order within 24 hours after payment.
  • Order can’t be cancel 24 hours after payment.

Return and Exchange

  • We accept return if

       A. we sent you the wrong item, wrong size, wrong color or wrong style goods.

       B. there is any quality problem

  • In other cases, the shipping cost of returning is on customer side. Customer has to mail the goods to our return address in China. We suggest using the registered mailing service since customer will be responsible for any missing or damage during the return shipment. We will deduct 30% of the total order cost as our restock process fee and the first shipping cost will be deduct as well. The rest payment will be refund to the same PayPal ID or credit card within 2 business days after we have signed the return goods.
  • All orders must be return in its original package with all the tags on within 3 business days after you signed for it. We reserve the right to refuse all refunds (at our discretion) for the following reasons: if the product(s) have clearly been worn and used... i.e. food stains, perfume smells, tears, rips or other signs of use and abuse that were clearly not on the item(s) when shipped.
  • If customer needs to exchange goods, the back and forth shipping costs are on customer side.

Thank you for understanding.