faq

FAQ

Products

Are your products guaranteed?

We choose high quality and unique designed products carefully. We check them seriously to ensure that they are perfect and all accessories are included before shipping. All of our products are brand new and in perfect condition. All of our products are covered by the after sales warranty, for return, repair or replacement.

Ordering

How to shop at OhNeed.com?

Click ‘sign up’ and register at OhNeed.com. After you finish your register, you’ll get an e-mail in your mailbox. Activate the link to complete your register. Then you can start your shopping journey. Choose the items you want and pay for them. All is so easy.

Is it safe to shop at OhNeed.com?

Yes, it is safe. We guarantee your privacy and on-line shopping safety at OhNeed.com. We are secured by a Geotrust Premium SSL certificate to ensure that your payment is processed confidentially, securely, and accurately. All billing information is processed by the payment gateway such as Paypal and Credit Card gateway. PayPal is secured by multiple industrial security technologies including solutions from VeriSign. Credit Card payments use a 100% secure page encrypting your details and keeping them safe. We will never share your personal and private information with anyone. Any personal information collected by us is only used for properly process and delivering your order.

How long does it take to process my order?

We process your order in 24 hours after we receive your payment.

Is there any discount for bulk purchases?

We’ll give you a discount if you purchase in bulk. For detailed information, please contact us.

Do you offer any shipping discount on multiple products purchased?

Yes, if you buy several products in an order, we’ll ship them to you together and give you a shipping discount.

Why did my credit card payment fail?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:

+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

How much tax do I need to pay?

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, it might still possible to find that you have to pay taxes when goods you’ve ordered from us arrive in your country.

Anyway, the rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country. We’re afraid you need to find out the tax/duties policy before you order.

If you have to pay import taxes and/or additional duties or sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by giving instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout or write an a-mail to tell us. We are more than happy to follow your instructions.

Payment

What types of payment does Hallmall.com accept?

We currently accept Visa, MasterCard, and American Express credit card payments from most locations worldwide. We also accept PayPal and Western Union.

Shipping

How to calculate the shipping cost?

We only offer standard shipping at present. The shipping cost is based on a combination of the weight and dimension of the package and the destination of the package. Our software will calculate the shipping cost for you.

When will my package arrive?

After received your payment, we usually needs 1-3 working days to prepare the products. The shipping time is subject to the shipping method and destination. It usually takes 7 to 15 days to arrive at your door.